1. What special characteristics RAFIKI Calling Card has?
ANSWER:
Calling Card is for calling ONLY and NOT for recharging into prepaid services
Customer MUST change the default PIN on the first use to secure credit balance
Card number is a customer's virtual telephone number, therefore the card MUST always be kept safe for next usage
2. What is Selling price for Rafiki Calling Card?
ANSWER:
Each calling card is sold at TZS 1,000 including VAT.
Price includes initial promotional credit of TZS 500
3. How do I change the PIN?
ANSWER:
Dial access code 800400
Enter CARD NUMBER followed by # on voice prompt
Enter PIN followed by # on voice prompt
Press 00 followed by # on voice prompt
Press 15 followed by # on voice prompt
Listen and follow instructions to enter your new PIN.
4. How do I call with Rafiki Calling card?
ANSWER:
Dial access code 800400
Enter CARD NUMBER followed by # on voice prompt
Enter PIN followed by # on voice prompt
Dial your destination telephone number followed by #
5. How do I top up my RAFIKI Calling Card?
ANSWER:
To add airtime in RAFIKI calling card, customer will buy TTCL top up vouchers and follow instructions:-
Dial access code 800400
Enter CARD NUMBER followed by # on voice prompt
Enter PIN followed by # on voice prompt
Press 00 followed by # on voice prompt
Press 11 followed by # on voice prompt
Enter 12-digits you revealed from TTCL Top Up card followed by #
You will here the new balance.
6. How do I check balance into RAFIKI Calling Card?
ANSWER:
Dial access code 800400
Enter CARD NUMBER followed by # on voice prompt
Enter PIN followed by # on voice prompt
Press 00 followed by # on voice prompt
Press 14 followed by #
Listen to your balance.
7. How do I transfer credit to other RAFIKI Calling Card?
ANSWER:
Dial access code 800400
Enter CARD NUMBER followed by # on voice prompts
Enter PIN followed by # on voice prompts
Press 00 followed by # on voice prompts
Press 12 followed by #
Listen and follow voice instructions to transfer balance to another RAFIKI calling card.
8. Which more features are supported by RAFIKI Calling Card?
ANSWER:
RAFIKI calling card user will enjoy the following additional features by dialing the Management Function code 00#:
00# for customer support services
13# to set your default language
16# to either cancel or restore the PIN
17# to initiate a call with another card
19# to set abbreviated numbers
20# to query abbreviated numbers
33# to access the validity
44# to get call records
77# to access abbreviated account management function
Note:
Some services listed above will be available later on customer's request;
No balance left in your calling card will be lost but you can use another top up card to recharge your current Rafiki calling card.
|
