1. What is TTCL PPA?
TTCL PPA is a prepaid account telephone service
from TTCL that provides an easy and cost-effective
way to call from any TTCL fixed line without direct
cash or card.
Under this service, a customer subscribes for TTCL
telephone line and purchases airtime on Rafiki Top
Up cards which is used to recharge that prepaid
line prior to using it.
2. What are the Benefits?
Easy access to TTCL network using both
direct and remote access services;
Possibility of flexible tariff choice to
either per minute or second charging;
Interactive voice prompts giving status
of the account and helping the customer on how to
use the whole range of value added services;
Flexible promotional charging and discounts
based on various products offering;
Remotely toping up and transferring the
balance to another accounts belonging to families,
friends and business partners;
Option to use a PIN or not when making calls;
Direct access codes for calling, top up,
balance check and customer support service;
No credit restrictions;
Free customer care support;
Prepaid call charges;
Free emergency calls;
No deposit.
3. How do I get connected?
You need to apply for a TTCL telephone
line. All applications are accepted and processed
at any TTCL Customer Service Centre in the location
where connection is being sought and where the service
is already available;
You also must have a tone phone;
After the successful application and installation,
you will be required to buy a prepaid Rafiki Top
Up card from any Customer Service Centre or from
any other TTCL Sales outlets.
4. How does TTCL PPA work?
It is simple, just dial any number from your tone
telephone set, voice prompts will guide you to register
your line with or without PIN and then top up to
have the balance in your account.
Please note it is the PIN that prevents use of
your account from any unauthorized persons, it is
therefore recommended that you register to have
a PIN for security purpose. However, one can cancel
and activate the PIN via management function available
on dialing 100.
Once you have topped up your account you will be
able to make calls to the limit of your credit balance
and continue receiving calls for a given period
after the account runs out of credit.
5. How is TTCL PPA used to make a voice
or fax calls?
Lift the receiver
Dial 109
If you have a PIN at the voice prompt, enter
your PIN followed by # and then dial destination
followed by #
OR
Dial 109
If you do not have a PIN at the voice prompt,
just dial destination followed by #
For a fax press a send button after fax
tone prompt
6. Top Up Cards
Your PPA account can be topped up by purchasing
one or more of the prepaid Rafiki Top Up cards available
at all TTCL Customer Service Centers, dealer locations
and other conveniently located retail distribution
outlets in the following denominations: TShs. 500/=;
1,000=; 2,000/=; 5,000/=; 10,000/= and 50,000/=.
7. Topping up your PPA account
Dial 104 or 105
At the voice prompt press 11 followed by
#
After another voice prompt press again 11
followed by # and enter the 12 digits number revealed
from your prepaid Rafiki Top Up card followed by
#
Listen to your account balance if the code
is entered correctly,
OR
Dial 100
At voice prompt, press 11followed by #
After another voice prompt press again 11
followed by # and enter the 12 digits number revealed
from your Rafiki Top Up card followed by #
Listen to your account balance if the code
is entered correctly
Each time you top up your account, the card balance
will be added on to the existing account balance.
A voice announcement reminder to top up your account
may be received the first time you make a call and
when you get low balance during telephone conversation.
8. Topping up the family, friends and business
partners’ accounts remotely
Dial 104
At the voice prompt press 11 followed by
#
After another voice prompt press 22 followed
by #
Enter the area code and telephone number
of the target account followed by #
At voice prompt enter the 12 digits number
you have revealed from the Rafiki Top Up card followed
by #
Listen to the balance recharged to the intended
account,
OR
Dial 100
At voice prompt, press 11followed by #.
After another voice prompt press 22 followed
by # and enter the 12 digits number you have revealed
from the Rafiki Top Up card followed by #
Listen to the balance recharged to the intended
account.
9. Checking your PPA account balance
Dial 102
Listen to your account balance if the code
is entered correctly
OR
Dial 100
At voice prompt, press 14 followed by #
and listen to your account balance
10. Other important services available
by dialing 100
Press 13 followed by # for setting default
language
Press 15 followed by # for PIN setting
Press 16 followed by # for PIN cancel,
Press 17 followed by # for PIN activation
Press 18 followed by # for remote access
PIN modification
Press 19 followed by # for abbreviated number
setting
Press 20 followed by # for abbreviated number
query
Press 33 followed by # for validity notification
11. Reporting a faulty phone and any other
service
Dial 100
At voice prompt, press 00 followed by #
Hold on for customer support.
Visit the closest TTCL office during office hours
between 8.00 - 16.30hrs on Monday to Friday.
E-mail: customercare@ttcl.co.tz
P. O. Box 22, Dar es Salaam
13. Life and Safety Free Services
For emergency please dial the following numbers
free of charge
Dial 111 for Crime Stopper
Dial 112 for Police and Emergency
Dial 113 for Anti-corruption Brigade
Dial 114 for Fire Services
Dial 115 for Ambulance Services
Dial 116 for Child help line
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