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| Future Outlook | 
Sector Leadership
The focus for the future is to develop TTCL's operational model
in a way that could provide a template for future African fixed
line operations, where the lack of telephony infrastructure provides
an exciting opportunity for an innovative fixed/wireless partnership.
The company is now launching Cashless Calling voice products
and services, which include the first fixed Pre-Paid Telephone
Services in Tanzania which started operations in April, 2004.
Other new services aimed at enhancing Tanzania's ICT image in
the 21st century, will include Broadband and Integrated Services
Digital Network (ISDN) to deliver quality voice, video and data
via a single connection/communication platform.
Network and Service Development
As part of the company's short, medium and long term plans to
modernize and expand the telecoms network and services in Tanzania,
a number of projects have been planned for implementation. Some
of these projects are in different stages of implementation, as
follows:
Mwenge Earth Station
A new antenna and associated equipment has been installed at the
TTCL existing earth satellite station located at Mwenge in Dar
es Salaam. The new antenna allows TTCL to interconnect with Link
Africa in Gosselies (Belgium) for international telephony and
data traffic using a 640Kb/s carrier. The installation was completed
on 7th November, 2003.
Intelligent Network (IN)
The company's newly installed IN platform equipment located in
the Telephone House along Kaluta Street in Dar es Salaam has already
been commissioned. The equipment has made it possible for the
company to introduce the fixed Pre-Paid services.
It connects with seven newly installed telephony and data Access
Ramps located in Tabata, Magomeni, Oysterbay, Msasani, Kigomboni,
Wageni, and Pugu Road, all in Dar es Salaam.
Radio Network Upgrade
The TTCL national radio network is being expanded by 34Mb/s radio
equipment to replace old systems, expand the network into new
areas and replace equipment operating in GSM radio bands.
Following completion of part of this project, Tandahimba in Mtwara
region now has modern services for the first time. Kondoa and
Isaka now have digital services in place of existing archaic manual
boards. Moreover, TTCL now has the capacity to provide cost effective
digital leased lines to mobile phone operators as compared to
the expensive lines via satellite (Vsat) currently being used
for example at Bukoba, Songea and Sumbawanga.
Payphones
The phones will operate with the new IN equipment thus accommodating
the Pre-Paid system now being rolled out from Dar es Salaam to
other areas up country and the Isles.
Customer Care
Deliberate efforts have been made to make sure that TTCL provides
first class services to its customers. To make this possible,
the company established a modern Call Centre at the headquarters,
Extelecoms House, in Dar es Salaam. The new automated Call Centre
is a single calling point offering 24 hours, 7 days a week customer
assistance, covering all services and corporate information requirement.
It is equipped with an Automated Call Distribution (ACD) facility
and a Computer Telephone Integrated (CTI) facility. An Integrated
Voice Response (IVR) facility will also be put in place.
Further information on TTCL's
services can be obtained through TTCL's Manager Communications
on DSM: 2111862 or call our Call Centre on phone: 100.
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