introducing into the market new services
which provide communications solutions to the sophisticated
customers' communications needs.
The Voice Products Team in the department
of Marketing Services plays a key role in developing, managing
and continuously monitoring all voice products in various stages
of their life cycles to guarantee usability, profitability and
sustainability of each individual product.
At the present moment TTCL offers two main
voice product streams, namely the newly introduced prepaid services
and the traditional postpaid services.
TTCL Customer Service Centres are the main
shopping houses for TTCL services - in terms of service applications,
provisioning and selling cards.
TTCL PROVIDES VOICE
AND DATA PRODUCTS:
VOICE PRODUCTS
A. Fixed Telephony Services
These are domestic local and long-distance
telephone services within Tanzania as well as incoming and outgoing
international telephone services provided by TTCL. The services
can be delivered as either prepaid or postpaid mode of payment
via fixed TTCL lines .
1. Domestic Telephone services
1.1 Telephone Installation Services
TTCL provides to the customer's premises either analogue
or digital line connections from automatic and manual exchanges
available countrywide. In the fixed network, installation
services include:
A single exchange line connection for business or
residential use;
Multi-line business exchange installation
with hunting facilities connected to a PABX or a system of
dial-in modems.
1.2 Internal wiring and Installation
Internal wiring at the subscriber's
premises is done by either TTCL or any other registered contractor
depending on the customer's choice. TTCL will install and
provide a working line at the customer's premises. Furthermore,
the installation and testing of the telephone equipment will
only be carried out by TTCL at that premises if the equipment
is supplied by TTCL.
2. Maintenance Services
These services refer to the maintenance
of connectioned exchange line and customer premises equipment
(where agreement exists).
3. Telephone Calling Services
3.1 Within TTCL Network
TTCL Fixed to TTCL Fixed Line (Local Calling Services)
The local calling services are currently
defined as a call that originates from an exchange and terminates
within 50 Kilometers radius from a designated reference charge
point for that exchange. Several exchanges can share the same
reference charge point.
TTCL Fixed to TTCL Fixed Line
(Long-distance Calling Services)
The long distance calls are those terminating
to any location above 50 kilometer radius from the reference
charge point of the originating exchange within Tanzanian territory.
TTCL Fixed to TTCL Mobile
The calling service that originate from
any TTCL fixed line and terminate to any TTCL Mobile terminal,
are considered as neither local nor long distance and therefore
fall under a different calling zone
TTCL Mobile to TTCL Mobile
The calling service originating and terminating
to TTCL Mobile network independent of the location within Tanzania.
3.2 To Other Mobile Operators
These are calls originating from the TTCL's
networks and terminating to any other Mobile networks regardless
of the terminating location.
3.3 International Telephone Services
International Calls
These involve calls that originate in Tanzania and terminate to any international destination. The services are divided into two zones as follow:
East Africa - Kenya and Uganda
The rest of the world.
DATA PRODUCTS
TTCL data services cover the needs
for communication between data nodes in different parts of
the network. This includes provision of internet bandwidth
and local connectivity between sites in different locations.
Our data services comprise of the following: -
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